Shipping & Delivery
Once items are shipped via UPS Ground, you will be sent an email from UPS with the Tracking # for your order provided the email address given is correct. Go to www.ups.com to check the ETA (Estimated Time of Arrival) of your package a day or so after shipping. If you want to know the ETA ahead of time, please contact us via eBay email, via email at firstname.lastname@example.org, via live chat, or by calling us at 1-866-789-5840. We are located in New Brunswick, Canada and it takes approx. 1 1/2 day to clear customs. The general rule is to allow 5-15 business days for shipping.
We require a signature upon delivery of all packages shipped to your location. If package is unable to be delivered to the address you provided the cost of the returned item will be removed of the cost of the item and a partial refund will be applied to your method of payment.
Shipping Damages and Claims
Do not sign for a package that has been damaged in transit.
The carrier is responsible for all claims. The client must always inspect the condition of the merchandise in the presence of the carrier. ATVenture will make every effort to pack shipments securely. Please contact the shipping carrier when an item has been determined to be damaged due to carrier negligence.