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Shipping & Delivery

Shipping

Once items are shipped via UPS Ground, you will be sent an email from UPS with the Tracking # for your order provided the email address given is correct. Go to www.ups.com to check the ETA (Estimated Time of Arrival) of your package a day or so after shipping. If you want to know the ETA ahead of time, please contact us via eBay email, via email at info@atventure-accessories.com, via live chat, or by calling us at 1-866-789-5840. We are located in New Brunswick, Canada and it takes approx. 1 1/2 day to clear customs. The general rule is to allow 5-15 business days for shipping.

We require a signature upon delivery of all packages shipped to your location. If package is unable to be delivered to the address you provided the cost of the returned item will be removed of the cost of the item and a partial refund will be applied to your method of payment.

Shipping Damages and Claims

Do not sign for a package that has been damaged in transit.
The carrier is responsible for all claims. The client must always inspect the condition of the merchandise in the presence of the carrier. ATVenture will make every effort to pack shipments securely. Please contact the shipping carrier when an item has been determined to be damaged due to carrier negligence.

Non-Defective Return Policy

Returns are accepted for credit only. All claims must be made within 72 hours after receiving the merchandise by calling 1-866-789-5840.

Non-defective products are subject to a 20% restocking fee. Return shipping is the responsibility of the customer. Before any returns are sent, the sales manager of ATVenture must provide a written authorization and a RAN# (return authorization number) will be issued. The accessories must be securely repackaged in the original packaging and the RAN# must be clearly written on the outside of the box.

All shipping must be pre-paid and returned to:
ATVenture Components Inc
23 Boom Lane, Unit E
Atholville, New Brunswick
E3N 4E8 Canada

Please retain your tracking number. No credit will be issued for merchandise not received by us or received in damaged condition. Loss of or damage to return shipments are the responsibility of the sender. You may wish to insure your return shipment against loss or damages.

Items Not Covered in the Non-Defective Return Policy

Product or equipment that has been subjected to misuse, negligence, or accident; product or equipment that has been subjected to addition, modification, alteration, repair, or part substitution. Products or equipment that are not installed in conformity with the layout plan and / or installation instructions provided by ATVenture Components Inc.

ATVenture Components Inc products are designed to fit unmodified stock ATVs or UTVs.

ATventure Components cannot guarantee that it's products will fit on a:

  • Damaged ATV or UTV (i.e. attachment points or frame have been damaged and will not allow ATVenture Components products to be installed)
  • Modified ATV or UTV (i.e. front rack removed, aftermarket snorkel system, plow, etc.)
  • Year [other than specified] (i.e. front bumper for a 2003-11 Honda Rincon cannot be guaranteed to fit on a 1999 Honda Rincon
  • Model [other than specified] (i.e. front bumper for a 2003-11 Honda Rincon cannot be guaranteed to fit on a 2008-11 Kawasaki Brute Force)

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